Working With Emotional IntelligenceRandom House Publishing Group, 7. 12. 2011. - 400 страница Do you have what it takes to succeed in your career? The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered. For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today—and the future. |
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Страница 17
... customers. The first computer programmer displays emotional intelligence; the other exemplifies its absence. Both were interviewed using a method developed by McClelland to detect the competencies that distinguish star performers in ...
... customers. The first computer programmer displays emotional intelligence; the other exemplifies its absence. Both were interviewed using a method developed by McClelland to detect the competencies that distinguish star performers in ...
Страница 25
... customers is an emotional competence based on empathy. Likewise. trustworthiness is a competence based on self-regulation. or handling impulses and emotions well. Both customer service and trustworthiness are competencies that can make ...
... customers is an emotional competence based on empathy. Likewise. trustworthiness is a competence based on self-regulation. or handling impulses and emotions well. Both customer service and trustworthiness are competencies that can make ...
Страница 27
... customers' needs Leveraging diversity: Cultivating opportunities through different kinds of people Political awareness: Reading a groups emotional currents and power relationships Social Skills .-ldeptness at inducing desirable ...
... customers' needs Leveraging diversity: Cultivating opportunities through different kinds of people Political awareness: Reading a groups emotional currents and power relationships Social Skills .-ldeptness at inducing desirable ...
Страница 28
... customer service representatives exhibit high self-control. conscientiousness. and empathy. For successful retail store ... customers' confidentiality: for outstanding school principals. seeking out ways to get feedback from teachers and ...
... customer service representatives exhibit high self-control. conscientiousness. and empathy. For successful retail store ... customers' confidentiality: for outstanding school principals. seeking out ways to get feedback from teachers and ...
Страница 29
... customer orientation. this crucial set of emotional competencies is becoming increasingly essential for excellence in everyjob and in every part of the world.” 3 ooInIIIoIIOonIoIoI The Hard Case for Soft Skills I At COMPETENCIES OF TIIE ...
... customer orientation. this crucial set of emotional competencies is becoming increasingly essential for excellence in everyjob and in every part of the world.” 3 ooInIIIoIIOonIoIoI The Hard Case for Soft Skills I At COMPETENCIES OF TIIE ...
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31 | |
Selfomrol | 73 |
3 | 114 |
Social Radar | 131 |
4 | 232 |
Best Practices | 258 |
Taking the Organizational Pulse | 279 |
The Heart of Performance | 297 |
en | 326 |
Notes | 358 |
Index | 373 |
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