Leading Digital: Turning Technology Into Business Transformation

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Harvard Business Press, 2014 - 292 страница
Become a Digital Master--No Matter What Business You're In

If you think the phrase "going digital" is only relevant for industries like tech, media, and entertainment--think again. In fact, mobile, analytics, social media, sensors, and cloud computing have already fundamentally changed the entire business landscape as we know it--including your industry. The problem is that most accounts of digital in business focus on Silicon Valley stars and tech start-ups. But what about the other 90-plus percent of the economy?

In Leading Digital, authors George Westerman, Didier Bonnet, and Andrew McAfee highlight how large companies in traditional industries--from finance to manufacturing to pharmaceuticals--are using digital to gain strategic advantage. They illuminate the principles and practices that lead to successful digital transformation. Based on a study of more than four hundred global firms, including Asian Paints, Burberry, Caesars Entertainment, Codelco, Lloyds Banking Group, Nike, and Pernod Ricard, the book shows what it takes to become a Digital Master. It explains successful transformation in a clear, two-part framework: where to invest in digital capabilities, and how to lead the transformation. Within these parts, you'll learn:

- How to engage better with your customers
- How to digitally enhance operations
- How to create a digital vision
- How to govern your digital activities

The book also includes an extensive step-by-step transformation playbook for leaders to follow.

Leading Digital is the must-have guide to help your organization survive and thrive in the new, digitally powered, global economy.

 

Садржај

Are You Ready?
1
What Is Digital Mastery?
9
Building Digital Capabilities
27
Creating a Compelling Customer Experience
29
Exploiting the Power of Core Operations
47
Reinventing Business Models
73
Building Leadership Capabilities
95
Crafting Your Digital Vision
97
Framing the Digital Challenge
175
Focusing Investment
189
Mobilizing the Organization
209
Sustaining the Digital Transformation
225
Epilogue
245
Digital Mastery SelfAssessment
251
Notes
255
Index
275

Engaging the Organization at Scale
115
Governing the Transformation
133
Building Technology Leadership Capabilities
153
Back at the Office A Leaders Playbook for Digital Transformation
173
Acknowledgments
287
About the Authors
291
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