The Trouble with Computers: Usefulness, Usability, and Productivity

Предња корица
MIT Press, 1995 - 425 страница
Winner, 1995, category of Computer Science, Professional/Scholarly Publishing Annual Awards Competition presented by the Association of American Publishers, Inc.

Despite enormous investments in computers over the last twenty years, productivity in the very service industries at which they were aimed virtually stagnated everywhere in the world.

If computers are not making businesses, organizations, or countries more productive, then why are we spending so much time and money on them? Cutting through a raft of technical data, Thomas Landauer explains and illustrates why computers are in trouble and why massive outlays for computing since 1973 have not resulted in comparable productivity payoffs. Citing some of his own successful research programs, as well as many others, Landauer offers solutions to the problems he describes.

While acknowledging that mismanagement, organizational barriers, learning curves, and hardware and software incompatibilities can play a part in the productivity paradox, Landauer targets individual utility and usability as the main culprits. He marshals overwhelming evidence that computers rarely improve the efficiency of the information work they are designed for because they are too hard to use and do too little that is sufficiently useful. Their many features, designed to make them more marketable, merely increase cost and complexity. Landauer proposes that emerging techniques for user-centered development can turn the situation around. Through task analysis, iterative design, trial use, and evaluation, computer systems can be made into powerful tools for the service economy.

Landauer estimates that the application of these methods would make computers have the same enormous impact on productivity and standard of living that were the historical results of technological advances in energy use (the steam engine, electric motors), automation in textiles and other manufacture, and in agriculture. He presents solid evidence for this claim, and for a huge benefit-to-cost ratio for user-centered design activities backed by descriptions of how to do these necessary things, of promising applications for better computer software designs in business, and of the relation of user-centered design to business process reengineering, quality, and management.

Из књиге

Шта други кажу - Напишите рецензију

Нисмо пронашли ниједну рецензију на уобичајеним местима.

Садржај

Poor Usefulness and Usability Due to Poor Evaluation
5
The Evidence
13
What Computers Do
47
The Productivity Paradox
73
Excuses
83
Reasons
115
Usefulness and Usability
141
A Critical Combination of Usefulness
157
UserCentered Design
205
Heres How
237
UserCentered Design Methods
277
UserCentered Development
301
Or What to Use Them For
323
Fantasy Business Systems
349
Life Love and Intellect
361
Notes
367

Software Design Development and Deployment
169
or Why do we love them still?
181
The Track Record So Far
199

Чести термини и фразе

О аутору (1995)

Thomas K. Landauer has been elected into the CHI Academy by The Association for Computing Machinery's Special Interest Group on Computer-Human Interaction (ACM SIGCHI) in recognition of his outstanding leadership and service in the field of computer-human interaction.

Библиографски подаци